Help & FAQ

The Calendar tab provides a consolidated view of all your events and responsibilities.

The PlanningInSync calendar helps you visualize your schedule at a glance. Small colored dots below each date tell you what's happening that day:

• Green dot — a food item is due that day.
• Purple dot — a task deadline falls on that day.
• Blue dot — an event is scheduled or spans that day.

• Daily View: Tap any date to see the specific items due that day. You can jump directly to an event or task by tapping it in the list below the calendar.

Yes! When editing an event, you can tap the "Import" icon to bring over guest lists, task templates, or food menus from any of your past events to save time.

Here's exactly what carries over and what gets reset:

• Guests — names and party sizes are copied; RSVP status, email addresses, and app-account links are cleared so each guest starts fresh on the new event.
• Tasks & Food — titles, categories, notes, and spending budgets carry over; actual spending is reset to zero, assignments and due dates are cleared since those are event-specific.
• Cover photos — not copied. Photos are tied to the original event's storage and can't be transferred.

On your main Dashboard, use the filter in the top header to select "All". This shows a complete list in date order of every event you have organized, helped with, or attended.

• Tasks: Used for logistics (e.g., "Bring folding chairs," "Setup music").
• Food: Specifically for potluck coordination (e.g., "Soda," "Birthday Cake").

Both allow Helpers to claim and coordinate items, so you don't end up with five bags of chips and no plates!

Yes. When creating or editing a task or food item, you can specify a date and time. The Organizer and Helpers will see these deadlines.

Absolutely! For every task and food item, you can set a Spending Budget and record the Actual Spending. PlanningInSync automatically calculates your totals on the main Event Info page, helping you stay on top of your party costs.

You can add a Cover Photo to any task or food item. This is great for showing exactly which brand of soda to buy or how to set up the gift table. Tap the photo to see the full-size image and zoom in.

In the Memories tab, tap the Upload button. Only the Organizer and Helpers can upload and view photos on the shared gallery. If you have upgraded your event storage, you can also upload and share videos.

PlanningInSync uploads photos and videos in their original quality — we don't shrink or compress them. Large videos may take longer to upload depending on your internet speed.

To keep storage costs down, here's how long your files are kept:

• Post-Event Period: Shared memories and photos are available for 60 days after your event ends. This gives you and your helpers plenty of time to download and save your favorite memories.
• Hard Limit: Even with storage upgrades, all files are deleted 18 months after they are uploaded. This keeps the app fast and costs low for everyone.
• Personal Backup: We always recommend organizers download their event gallery to their device or a cloud backup service.

In the Memories tab, tap any photo or video to view it full-screen. From there, tap the Download button to save it directly to your device. You can download individual files or use the Download All option to save the entire gallery at once.

You can control exactly which notifications you get. In the app, go to Settings -> Notifications. From there, you can turn on or off alerts for:

• Tasks: When items are created, assigned, or completed.
• Food: When potluck items are added or claimed.
• Guest List: Real-time RSVPs and guest updates.
• Collaboration Updates: When helpers join, leave, or requests are approved.
• Memories & Uploads: When new photos or videos are shared to the gallery.

You can also enable/disable all notifications entirely via your phone's System Settings.

Yes! PlanningInSync uses gentle vibrations (haptic feedback) to confirm actions like checking off tasks, selecting photos, and submitting RSVPs. This makes the app feel more responsive. You can turn this off in your phone's settings.

Once your 2 free shared events are used, you can no longer create new shared events without a plan. Your existing events and all your personal events remain fully accessible. To keep hosting shared events, go to Settings → Plans → View Plans.

• Single Shared Event — A one-time purchase that adds 1 shared event to your account. Great if you only need to host occasionally.
• Annual Plan — 6 Events — A yearly subscription that gives you 6 shared events per year. Best value for regular hosts. Your event counter resets each renewal period.

Pricing is shown in your local currency at checkout. Go to Settings → Plans → View Plans to see current prices.

Go to Settings → Plans. You will see your current plan, how many events you have used, and a View Plans button to browse and purchase an upgrade.

If a payment fails, your subscription enters a grace period (up to 16 days) during which you keep full access while the App Store tries again on its own. During this time you will see a warning banner in Settings → Plans with the date your access will end if payment is not fixed.

To fix it, update your payment method directly in the App Store (iOS) or Google Play (Android). Once the payment succeeds, the warning disappears and your subscription continues normally.

Yes. Go to Settings → Plans → View Plans and tap Restore Purchases. This will re-link any previous purchases tied to your App Store or Google Play account.

Refunds are handled directly by Apple (App Store) or Google (Play Store). We can't handle refunds directly. Please contact Apple or Google for help.